Shipping & Returns

Clear policies for confident shopping.

Everything you need to know about shipping timelines, custom rug delivery, returns, exchanges, and what to expect after placing your Home&Kraft order.

2–4 days Typical dispatch for ready-to-ship rugs
3–5 weeks Estimated production for custom rugs
30 days Return window for eligible items
$99+ Free shipping threshold
Shipping

Delivery made simple.

Ready-to-ship rugs are typically processed within 2–4 business days. Delivery timing depends on your location, selected shipping method, and carrier availability.

Shipping Method
Estimated Timing
Cost
Standard Shipping
2–7 business days after dispatch
Free over $99
Express Shipping
1–3 business days after dispatch
Calculated at checkout
Oversized Rugs
Timing varies by size and carrier
Shown at checkout
Custom Orders

Made-to-order timelines.

Custom rugs are crafted specifically for your selected size, shape, structure, and design details. Because each piece is made to order, production typically takes longer than ready-to-ship items.

ProductionMost custom rugs take 3–5 weeks before dispatch.
Design UploadsUploaded artwork or inspiration may require review before production begins.
ReturnsPersonalized or custom-made items may not be eligible for standard returns.
Returns

Easy 30-day returns.

Eligible items may be returned within 30 days of delivery in original condition. Rugs must be clean, undamaged, and returned with original packaging whenever possible.

01
Start your returnSubmit your request through your account, order tracking page, or customer support.
02
Receive instructionsOur team will share return eligibility, packaging guidance, and shipping instructions.
03
Send it backPackage the item securely and ship using the provided return instructions.
04
Refund processedRefunds are processed after the returned item is received and inspected.
Exchanges

Need a different size or style?

If your rug does not fit your space as expected, our team can help you choose an alternate size, structure, or color. Exchanges depend on item availability and return eligibility.

Size ChangesUse our size guide or design support before reordering.
Color SwatchesOrder swatches before exchanging to confirm tones in your room lighting.
Design HelpOur team can help prevent repeat sizing or styling issues.
Common Questions

Shipping & return FAQs.

Do you offer free shipping?

Yes. Orders over $99 qualify for free standard shipping where available.

Can I return a custom rug?

Custom rugs are made to order and may not qualify for standard returns unless there is a verified issue with the order. Contact support for specific cases.

How soon will I receive my refund?

Refunds are usually processed after the returned item is received and inspected. Your bank or payment provider may require additional processing time.

What if my item arrives damaged?

Contact support with your order number and photos of the packaging and product. Our team will review and help resolve the issue quickly.

Need Help?

We can guide you.

Contact support for return help, delivery questions, custom rug timelines, or styling guidance before placing your order.